A convenience store (in some cases referred to as 'off license' in the United Kingdom) where the clerks are generally inapt, unable, or otherwise out of touch with their customers. This includes never, EVER finding your video membership number even though you are a frequent customer, repeatedly entering wrong (and often higher) prices than listed.
The customer enters the inconvenience store for the twenty-tenths time, gives the goods to the clerk, and he enters them but with wrong and much higher prices. When entering the video rentals into the system, the confused owner doesn't know your name. When you spell it to him (third time this week), he still does not get it even close to correct. You have to wait for up to twenty minutes before he looks trough the whole customer database, and the queue behind you grows into enormous proportions.
af JonasZD 3. april 2007